Privacy Policy

Effective Date: 27/May/2025
Last Updated: 27/May/2025

At Airside Medical Centre (“we”, “our”, or “us”), we are committed to safeguarding your personal data and privacy. This policy outlines how we collect, process, and protect your data — including when interacting with our website, booking systems, digital forms, or chatbot services that may use artificial intelligence (AI).

1. Who We Are

Airside Medical Centre is a healthcare provider located at:
📍 1st. Floor Medical Suite, Linkroad, Holywell, Swords, Co. Dublin, K67R8W3
📧 Email: info@airsidemedical.com
📞 Phone: 01 524 2275

We are the Data Controller of your information, in compliance with the General Data Protection Regulation (GDPR).

2. What Information We Collect

We may collect and process the following categories of personal data:

  • Identification & Contact Data: Full name, email, phone number, address.

  • Medical & Health Data: Symptoms, medical history, diagnoses, treatment plans.

  • Technical Data: IP address, browser, operating system, cookies.

  • Interaction Data: Responses and messages shared via our website chatbot or AI tools.

  • Appointment & Payment Data: Bookings, invoices, transaction history.

3. Use of Artificial Intelligence (AI)

We may use AI-powered tools (e.g., chatbots, smart forms, automated triage systems) to:

  • Assist with symptom screening and initial triage.

  • Automate appointment booking and reminders.

  • Collect structured clinical information before your consultation.

  • Suggest possible conditions or next steps (for internal medical review only).

All AI tools used are designed to support, not replace, professional medical judgment. AI-generated insights are reviewed by qualified healthcare providers before any diagnosis or treatment decision is made.

4. How We Use Your Data

We use your data to:

  • Provide medical consultations and treatments.

  • Assist you through our AI-powered chatbot or forms.

  • Improve our healthcare and digital services.

  • Comply with legal obligations (e.g., record-keeping, billing).

  • Communicate important updates, appointment info, or health alerts.

5. Legal Basis for Processing

We process your data based on:

  • Consent (e.g., for using AI tools, marketing, cookies).

  • Contractual necessity (e.g., delivering healthcare services).

  • Legal obligations (e.g., clinical records).

  • Vital interests (e.g., emergency care).

  • Legitimate interest (e.g., service optimization, AI chatbot usage).

6. Data Sharing

We may share data with:

  • Healthcare professionals within our team.

  • Diagnostic labs, specialists, or referred providers.

  • Technology providers (e.g., AI platform providers, chatbot infrastructure).

  • Regulatory or legal authorities, where required.

All third-party partners are vetted and bound by strict data protection agreements.

7. Data Retention

We retain health data in accordance with Irish medical regulations — generally 8 years after your last visit, or longer if required by law.

8. Your Rights Under GDPR

You have the right to:

  • Access your data.

  • Correct inaccurate data.

  • Request deletion (where applicable).

  • Restrict or object to processing.

  • Withdraw consent (especially for AI tools or marketing).

  • Lodge a complaint with the Data Protection Commission.

📧 Contact: info@airsidemedical.com
🌐 DPC Ireland: https://www.dataprotection.ie/

9. Cookies and Tracking

We use cookies to enhance website performance and user experience. Please refer to our separate [Cookie Policy] for details.

10. Changes to This Policy

This policy may be updated to reflect changes in legislation, technology, or clinical practices. Updates will be posted on our website with a new “Last Updated” date.

Scroll to Top